Imagine, you run a food delivery app. Your client places an order with one of your partner restaurants. However, the customer doesn’t receive the order on time, or maybe they forgot to add a special cooking instruction while placing that order. What do they do? They call up your customer care and ask you to pass on their message to the restaurant. What do you do? You place a customer service executive to handle this call, enter the customer’s data, then talk to the restaurant and inform the client again. And as you scale your business, you need to handle more such demands leading to hiring more and more people to handle similar repetitive calls. Just imagine, the amount of workforce and associated cost that the company needs to bear, to do something that can be done with minimal human interaction via Process Automation.
In comes RPA or Robotic Process Automation – the cool new kid in the Tech Town!
While Business Process Automation has existed for well over a decade now; the insertion of Artificial Intelligence and Machine Learning into traditional systems has taken automation to an all-new high. Thus, making RPA the new cutting-edge technology.
RPA results in a faster, more intuitive implementation of process automation and easier management of the business process. RPA can be considered where there are complex systems, large isolated systems or need for large volumes of repetitive tasks requiring human involvement.
Robotic Process Automation (RPA) uses bots over a Graphical User Interface (GUI) for performing business actions. The RPA bot acts like a human, entering data on actual GUI and clicking buttons to carry out the business process. For example, in the order entry process, the RPA bot will open the Order entry form, fill in the data (customer details, line items, delivery details, and other details) in the form and click on the Save button to create an order.
Using bots to complete repetitive tasks saves money and time for the organizations and reduces errors. This allows employees to focus on high-level work instead of routine, mundane work.
Advantages of Robotic Process Automation
Higher Throughput – RPA runs a process faster than a human can. It does so repeatedly, without any breaks, until the job is completed. With several virtual instances running simultaneously, the throughput is improved exponentially. RPA Bots can work 24/7 with the same amount of efficiency at no additional cost. For a customer-facing process that involves multiple steps, such as credit checks, this can make a real difference in customer experience.
Cost Savings – While automation inherently brings in cost savings, RPA takes it a step further. Since RPA is built on top of the existing IT Infrastructure, its implementation is much faster and cost-effective. Additionally, with RPA, the processes run on virtual terminals eliminating the need for physical terminals. That’s a considerable saving in terms of machine (computer terminal) acquisition, operation and maintenance, and disposal cost. (Not to forget that having lesser computer terminals is environment-friendly!). All this is over and above the wage cost that is saved by using RPA.
Non-Invasive – RPA is built on top of the existing software and improved business process. It does not need to ‘integrate’ with business software to execute its tasks. There are no APIs, database integration, XMLs, or any other data interchange happening (unless needed for a very specific requirement) which could compromise the security of the business software or tool. Since it does not poke any holes in the software to work with it, it helps retain the safety of the business software.
Quality – By limiting human interaction, errors caused by carelessness, fatigue, tiredness, etc. are reduced. The data entry fiascos due to human errors are virtually non-existent. (No more heavy head because of last night’s party you see!). RPA can also be designed to follow rules, and it follows them diligently without making mistakes, which further improves the quality of data. This improved quality flows across the business, creating a butterfly effect and enhances business process outcomes.
Security – Automated data processing (entry or otherwise) means human contact with data is minimalistic. Since lesser people (if any at all) need to access it, the security and safety of data increase multifold. The data does not need to cross borders and can stay local. Thus, in a way, RPA aids the protection of sensitive data and helps in meeting compliance needs. Though RPA does need credentials to log onto the software, these are stored in a separate secure location.
Insights and Analytics – RPA allows for larger volumes and a wider variety of data to be collected at a much lower cost as compared to manual human entry. It provides an excellent platform for productive data analysis. With improved data quantity, quality and variety, better analytics can be performed to deliver accurate, meaningful, and profitable insights to businesses.
Workforce Motivation – No one likes to work on mundane tasks day in and day out. But the unfortunate reality of the business is that people need to perform a lot of mundane tasks along with exciting work that engages them. RPA can take out the trivial tasks from their work and let people focus on higher value, more interesting, and stimulating work. The less time the employee spends in routine, everyday tasks, the more productive and motivated they become. Thus, in a way, RPA increases employee satisfaction and improves their productivity and yield. Who knows, with a free mind, they may design a better process itself, or talk to more customers and make them happy in turn. A delighted customer is always good for business.
Robotic Process Automation brings in various benefits that directly or indirectly impact the bottom line of the business. A faster, cleaner, error-free process not only improves the business efficiency and safety but also ensure there are no hiccups on the way to becoming a great business.
Copernicus Consulting has successfully implemented Intelligent RPA solutions for its clients and achieved tremendous efficiency and financial results for them. With our large team consistently working and upgrading itself with evolving RPA, we are ready to offer game-changing solutions to businesses.
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